1. Who we are
Hopps Games is an independent game studio. We care about privacy and aim to collect only the information reasonably needed to operate, improve, secure, and support our website, games, applications, and related services.
2. Scope of this Policy
This Policy applies to the hopps.games website, our mobile or desktop games and applications, customer support communications, and related online services that link to this Policy.
Third-party websites, app stores, platforms, and services have their own privacy practices. Their policies apply when you use those services.
3. Information we may collect
The information we process depends on which service you use and how you interact with it. It may include:
- device type, operating system, language, app version, and similar technical information;
- approximate country or region inferred from technical data;
- gameplay, feature-use, performance, crash, and diagnostic data;
- limited transaction information needed to confirm a purchase or help with a billing question;
- information you choose to include when you email us or request support.
We do not receive complete payment-card details from app stores or payment processors.
4. How we use information
We may use information to:
- provide, maintain, and secure our services;
- save settings or provide features requested by the user;
- improve gameplay, usability, stability, and performance;
- understand aggregated usage trends and fix technical issues;
- respond to support, privacy, or transaction-related requests;
- prevent fraud, abuse, and security incidents;
- comply with applicable legal obligations.
Where applicable law requires a legal basis, we rely on performance of a contract, legitimate interests, consent, or compliance with a legal obligation, depending on the purpose and circumstances.
5. Children’s privacy
We do not knowingly collect personal information from children in a way that violates applicable law. Our games are designed to avoid asking users to provide unnecessary personal details.
Where consent from a parent or guardian is required, a child should use the relevant service only with that permission and supervision. If you are a parent or guardian and believe a child has provided personal information improperly, contact us so we can review and, where appropriate, delete it.
6. Third-party services
We use or may use the following third-party services in our games and applications. The exact services and features enabled may vary by game, platform, country, and app version.
Google Firebase
We use Google Firebase for services that may include application infrastructure, analytics, crash reporting, performance monitoring, remote configuration, messaging, and security. Depending on the Firebase features enabled, Google may process app and installation identifiers, package or bundle identifiers, IP addresses, device and operating-system information, usage events, performance data, and crash or diagnostic information.
Learn more in Firebase Privacy and Security and the Google Privacy Policy.
Yandex AppMetrica
We use Yandex AppMetrica to understand app installations and usage, measure feature performance, analyze technical stability, and investigate crashes. AppMetrica may process app and device identifiers, device model, operating system, app version, language, network and IP address information, approximate location derived from technical data, usage events, install or referral information, and crash or diagnostic data.
Learn more in the AppMetrica privacy and GDPR information.
Apphud
We use Apphud to manage and analyze in-app purchases, subscriptions, paywalls, entitlement status, and related functionality. Apphud may process an anonymous or custom app user identifier, app and product identifiers, device identifiers where enabled, purchase and subscription status, transaction and receipt information, attribution data where integrations are enabled, and related technical data. We do not provide Apphud with complete payment-card details.
Learn more in Apphud Data Protection and the Apphud Privacy Policy.
Google Play
Google Play distributes our Android applications and may process Google account, device, download, installation, purchase, subscription, payment, and fraud-prevention information under Google’s own policies. Google Play may provide us with limited purchase, subscription, receipt, refund, country, and aggregated performance information needed to deliver purchases, provide support, and understand our products.
Learn more in the Google Privacy Policy.
Apple App Store
Apple App Store distributes our applications on Apple platforms and may process Apple account, device, download, installation, purchase, subscription, payment, and fraud-prevention information under Apple’s own policies. Apple may provide us with limited receipt, subscription, purchase, refund, and aggregated analytics information needed to deliver purchases, provide support, and understand our products.
Learn more in App Store & Privacy and the Apple Privacy Policy.
These providers may process information on our behalf or as independent controllers under their own terms and privacy policies. They may process or store information in countries other than your own. We aim to configure these services to limit data collection to what is reasonably necessary for the purposes described above.
7. Payments and purchases
Purchases may be processed by third parties such as Apple App Store, Google Play, or another authorized platform. We may receive limited purchase status, receipt, product, country, or transaction reference information needed to provide purchased content and respond to support or refund questions.
8. Data retention and security
We retain information only for as long as reasonably necessary for the purposes described in this Policy, including operation, support, security, legal compliance, and dispute handling. Retention periods may vary depending on the type of information and the service involved.
We use reasonable administrative and technical safeguards. However, no online service or storage method can be guaranteed to be completely secure.
9. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing. You may also have the right to withdraw consent or complain to a local data protection authority.
To make a request, email hello@hopps.games. We may need to verify your request before completing it.
10. International data transfers
Our service providers may operate in countries other than your own. Where required, we use appropriate safeguards for international transfers of personal information.
11. Changes to this Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. We will publish the updated version on this page and change the effective date above. Material changes may also be communicated through the relevant service where appropriate.
12. Contact
Questions or requests about this Privacy Policy can be sent to:
Hopps Games
Email:
hello@hopps.games
Website: hopps.games